CUSTOMER STORIES
Notes on operations, agents, and the work behind the work.
Industry-tailored AI agents browse, read, call, and work on your behalf, helping your ops team do the work of fifty without hiring another person.
Highlighted studies
Around the Clock: How Plane Automated Global Employee Onboarding Document Verification
Plane, a global payroll and HR platform, teamed up with Champ to automate onboarding document checks across the many countries it hires in, and ended the time zone bottleneck that used to leave applicants waiting up to 8 hours for a review.
From White-Glove Support to Better Product Quality: Powering Arena Club's Hypergrowth
How Arena Club scaled their VIP support experience and dramatically improved product quality using Champ AI's workflow automation.
Keeping Up With Every Visit: How Float Health Cut Reminder Work by ~90%
Float Health partnered with Champ to handle reminders ahead of home infusion visits, reducing the team’s weekly time on visit notifications by roughly 90%.
Complex Workflows, Fully Automated: How Poplin Reached 55%+ Support Automation
Poplin, the largest on-demand laundry service in the US, partnered with Champ AI to automate over 55% of their support volume while maintaining CSAT scores equal to human agents.
Recent studies
Finding the Needle in the Haystack: How a Leading Marketplace Puts Critical Cases First
A leading grocery delivery marketplace partnered with Champ to help its Trust & Safety team find urgent issues and take routine work off its plate. Champ automatically resolved about 65% of the cases it handled in a measured month.
Around the Clock: How Plane Automated Global Employee Onboarding Document Verification
Plane, a global payroll and HR platform, teamed up with Champ to automate onboarding document checks across the many countries it hires in, and ended the time zone bottleneck that used to leave applicants waiting up to 8 hours for a review.
From White-Glove Support to Better Product Quality: Powering Arena Club's Hypergrowth
How Arena Club scaled their VIP support experience and dramatically improved product quality using Champ AI's workflow automation.
Keeping Up With Every Visit: How Float Health Cut Reminder Work by ~90%
Float Health partnered with Champ to handle reminders ahead of home infusion visits, reducing the team’s weekly time on visit notifications by roughly 90%.
Complex Workflows, Fully Automated: How Poplin Reached 55%+ Support Automation
Poplin, the largest on-demand laundry service in the US, partnered with Champ AI to automate over 55% of their support volume while maintaining CSAT scores equal to human agents.
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